Managing Conversation Analytics Metadata

You can set conversational analytics metadata to start an AI chat session with Kyvos Dialogs. The metadata that you set can be exported or imported as needed.

From Kyvos 2025.1 onwards, you can set AI settings for a specific semantic model.

• Setting metadata

• Exporting metadata

• Importing metadata

Setting metadata

To set the metadata for conversational analytics, perform the following steps.

1. From the Toolbox, click Semantic Models.

2. Select a semantic model from the list.

3. Click Action menu (…) > Conversational Analytics Metadata > Set Metadata.

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4. The Conversational Analytics Metadata dialog is displayed.

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5. In the Visible section, select the checkbox against fields that you want to use for conversation analytics.

6. Click Apply.

Exporting metadata

The metadata that you set can be exported in the CSV file.

To export the metadata for conversational analytics, perform the following steps.

1. From the Toolbox, click Semantic Models.

2. Select a semantic model from the list.

3. Click Action menu (…) > Conversational Analytics Metadata > Export Metadata.

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4. The Export Conversational Analytics Metadata dialog is displayed.

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5. Click Download. The CSV file will be downloaded. In the CSV file, tags will be displayed as comma-separated values, and the key elements field value will be shown as ‘Yes’ or ‘No’.

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Importing metadata

The metadata that you set can be imported to the CSV file.

To import the metadata for conversational analytics, perform the following steps.

1. From the Toolbox, click Semantic Models.

2. Select a semantic model from the list.

3. Click Action menu (…) > Conversational Analytics Metadata > Export Metadata.

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4. The Import Conversational Analytics Metadata dialog is displayed.

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5. Select the required metadata file from your local machine.

6. Click Import. The success message is displayed.

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